Fraud Targeting Credit Union Members

Mocse Credit Union uses enhanced fraud monitoring and detection tools 24 hours a day 7 days a week to prevent fraud.  When suspicious activity is detected, a block is placed and contact attempted by our Card Member Security Team.  This consists of live agents, automated phone assistant, text and through email.  It has come to our attention that fraudsters are targeting credit union members and impersonating our Card Member Security Team to gain access to your Online Banking profile.


Please remember the following:

  • Never provide personal information in response to a SMS Text, email or by phone even if they appear to be from the credit union.  Contact the credit union directly regarding this contact.

  • Never give your password, username or a one-time passcode for Online Banking.  These are things the credit union will never ask you.

  • ‚ÄčNever give your full account number, debit or credit card numbers.

  • ‚ÄčReview your accounts often to ensure all transactions are yours.

It is very important that if you suspect you are speaking to a fraudster to hang up and call Mocse directly or come by any one of our branch locations to verify if we've been trying to contact you.


Authorities are also warning of scams related to the coronavirus (COVID-19) these include:

  • Imposter scam – scammers attempt to solicit donations, steal personal information of consumers, or distribute malware by impersonating government agencies.

  • Investment scam – scammers attempt to send promotions that falsely claim that the products or services of publicly traded companies can prevent, detect, or cure coronavirus.

  • Product scam - scammers sell unapproved or misbranded products that make false health claims pertaining to COVID-19. For example, there have been reports of fraudulent marketing of COVID-19 related face-masks.

  • Insider trading – there have been reports of COVID-19-related insider trading.